Frequently asked questions

• How can I get a Quote?

  All of our quotes are provided online.

  
  Simply click here, sign up and answer a few questions. If qualified, it only takes a matter of minutes and you will receive your quote instantly.

  If you need more help check out this video.

   

   

• Who should be listed as the policy owner?

  The name or corporation listed on your policy should match what is shown on your vehicle registration. 

  This is also a requirement of the DMV and mismatching information can result in a revocation of your registration.

  However, you may add up to one additional qualified driver to your policy.

• Where can I find my policy number?

  You can find your policy number on your FH1 or Insurance Card, Declarations page, or Certificate(s) of Liability. 

  You can also log in to your online account to find your policy details and/or documents by visiting inshur.com/us.

   

  Your policy number will appear at the top of page.

  

• How can I get a copy of my loss run report?

  You can submit a request for your loss run report by emailing help@inshur.com with your most recent INSHUR policy number and TLC License number in the body of the email.

  Please be sure to list all policy numbers from any previous INSHUR policies in your email if you are requesting those loss run reports, as well.

  Policy number formats have changed over the past 3 years. All loss report requests take a minimum of 2-5 business days to be completed and sent to you.

  We appreciate your patience.

• How can I change my payment details?

  You can update your payment details quickly online.

  Once you've logged in, scroll down and select 'Manage Payment Details' on your Dashboard.  You'll be taken to a new page and asked for the email address that you used for your policy.

  

  
  You'll receive a verification code to proceed to view and amend your card details.  If this has not been received within a couple of minutes, please check that the email address you have entered is the one you used on your policy.

   

  You will then be directed to a payment page, where you can submit your new default payment details.  Once this has been updated, just sign out to be taken back to your dashboard.
  
  

  You can log into your account at www.inshur.com and select "My Accounts".

   

  For additional help, you can watch the video below:

• How do I pay for an MTA or endorsment?

  This article will walk you through the process of paying for an MTA.

   

  If you are already logged into your INSHUR account you can skip steps 1-4.

   

  Step 1: You'll first have to log into your account if you haven't done so.  After entering the email address associated with your INSHUR account, select continue.

  

  Step 2: Next, a 6 digit verification code will be emailed to you.

  

  Step 3: Enter your verification code into the space on the login page and select continue.

  

  Step 4: Once you've reached the homepage, scroll down and select "Continue With Change"

  

  Step 5: You will be shown a description of the change you wish to make.  If everything is correct, please select "Confirm"

  

  Step 6: Next, you will be shown the amount due.  Scroll down, check the two boxes and select continue payment 

  

   

   

  

  Step 7: Last step will be entering/confirming your payment details and select "Pay Now"

  

   

  Once your payment is a complete, a Customer Support agent will complete the change on your policy and you will be emailed new set of policy documents!

   

   

• How do I add a second driver to my policy?

  For NYC TLC Drivers, please send us their DMV AND TLC License to help@inshur.com and include policy number.

   

  For Colorado and Arizona clients please contact to help@inshur.com and include your policy number.

   

  A maximum of 2 qualified drivers are allowed on a policy. This includes the policyholder.

   

• How do I make changes to my policy?

  To make a change to your policy, please send an email to INSHUR Customer Support at help@inshur.com.

  In order for a Customer Support agent to readily assist you, please include the following in your email:

  1.  The email address associated with your INSHUR account or policy number.

  2.  A description of the change you wish to make and necessary information required.

• I want to cancel my policy
  The New York State DMV requires that proof of insurance coverage is maintained throughout the registration period so in order to cancel your policy you would need to provide one of the following to our email: help@inshur.com.

   

  • If you are surrendering your TLC plates to the DMV, please provide the FS-6T receipt provided by the DMV.
  • If you have switched to a different insurance carrier, please provide a copy of your new for-hire insurance (FH1) for the same vehicle (VIN). ​ ​

  We will process your cancellation from the date we receive the requested documentation and issue any return premium within 2 to 3 weeks. You may also be required to electronically sign a cancellation request form. 

  For Colorado & Arizona customers, please send us an email to help@inshur.com and a Customer Support team member will assist you.